Privacy Policy

Last updated: 21 September 2026

ZMTONLINE (referred to as “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit or make a purchase from www.zmtonline.com.au, contact us, or otherwise use our services.

This is a general policy template and should be reviewed to ensure it accurately reflects our business practices and legal obligations.

Personal information we collect

Depending on how you interact with us, we may collect:

  • Contact details, such as your name, email address, phone number, billing address and delivery address.
  • Order and transaction information, including products purchased, order history, payment status, returns and refunds. Payment card details are generally processed by our payment providers rather than stored directly by us.
  • Account information, if you create a customer account.
  • Communications you send to us, including customer service enquiries, feedback and reviews.
  • Marketing preferences, such as whether you have agreed to receive promotional messages.
  • Technical and usage information, such as your IP address, browser and device information, cookie identifiers, pages viewed and interactions with our website.
  • Information from service providers and business partners where permitted by law.

How we use personal information

We may use personal information to:

  • process payments, fulfil and deliver orders, and manage returns or refunds;
  • provide customer service and respond to enquiries;
  • create and manage customer accounts;
  • send service messages about orders or accounts;
  • send marketing communications where you have consented or where otherwise permitted by law;
  • personalise and improve our website, products, services and advertising;
  • detect, investigate and prevent fraud, misuse, security incidents and other unlawful activity;
  • meet our legal, tax, accounting and regulatory obligations; and
  • establish, exercise or defend legal claims.

Cookies and similar technologies

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance and support advertising. Your browser may allow you to block or delete cookies, although some website features might not work correctly as a result. Where required, we provide choices about non-essential cookies through our consent tools.

How we disclose personal information

We may disclose personal information to organisations that help us operate our business, including Shopify, payment processors, delivery and logistics providers, cloud hosting and technology providers, analytics and marketing providers, professional advisers, insurers and government or regulatory authorities. We may also disclose information as part of a business sale, merger or restructuring, or where required or permitted by law.

Our store is hosted by Shopify. Shopify processes personal information in connection with your use of our store. You can learn more about how Shopify handles personal information by reviewing Shopify’s consumer privacy information.

Overseas disclosure

Some service providers may process or store personal information outside Australia. The countries involved can vary depending on the providers we use and their infrastructure. Where required, we take reasonable steps to ensure overseas recipients handle personal information appropriately.

Data retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to meet legal, tax, accounting, fraud-prevention and dispute-resolution requirements. We use reasonable administrative, technical and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.

Your choices and rights

You may ask to access or correct personal information we hold about you. You may also unsubscribe from marketing emails using the link in those messages, or contact us about your privacy preferences. Depending on where you live, you may have additional privacy rights. We may need to verify your identity before responding to certain requests, and legal exceptions may apply.

Children’s privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children without appropriate consent where required by law. If you believe a child has provided personal information to us, please contact us.

Third-party links

Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements or other factors. The updated version will be posted on this page with a revised “Last updated” date.

Contact us

For questions, requests or complaints about privacy, please contact ZMTONLINE through the contact details or contact form provided on our website. Please include enough information for us to understand and respond to your request.

If you are not satisfied with our response to a privacy complaint, you may be able to contact the Office of the Australian Information Commissioner.